Frequently Asked Questions

What is your return policy?

At this time, we do not accept returns or exchanges. Please review all product details and sizing information carefully before placing your order.

Are any purchases final sale?

Yes. All purchases are final sale. We are unable to offer refunds, returns, or exchanges once an order has been placed.

When will I receive my order?

Orders are typically processed within 2 to 5 business days. Once your order ships, you'll receive a confirmation email with tracking information. Shipping times vary depending on your location, but most domestic orders arrive within 3 to 7 business days after shipment.

Do you ship internationally?

Yes. We ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout. Customers are responsible for any applicable duties, taxes, or import fees required by their country.

Where are my items shipped from?

All Ikire orders are shipped from the United States. Once your order has shipped, you will receive a confirmation email with tracking information.

How do I know what size to order?

A size guide is available on each product page to help you find your best fit. If you're between sizes or have any questions, please contact us before placing your order. We're happy to help.

How do I care for my items?

Care instructions are provided on each product page. We recommend following the listed washing and care details to help maintain the quality, fit, and longevity of your piece.

Can I change or cancel my order?

If you need to make a change to your order, please contact us as soon as possible. While we cannot guarantee changes once an order has been placed, we'll do our best to accommodate your request before your order is processed.

What happens if my package is lost or arrives damaged?

If your package is lost, arrives damaged, or you experience any issues with your delivery, please contact us with your order number. If your order arrives damaged or you receive the wrong item, we'll work with you to make it right.